Shipping policy
SHIPPING POLICY
Shipping Locations
Play Armour ships to:
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New Zealand
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Australia
Order Processing
Orders are processed within 1–2 business days (excluding weekends and public holidays) after payment is confirmed.
Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).
Shipping Timeframes
New Zealand
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Standard Shipping: 2–5 business days
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Rural addresses: Allow an additional 1–2 business days
Australia
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Standard International Shipping: 7–14 business days
Delivery times are estimates only and may vary due to courier delays, customs processing, or events outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on destination and selected shipping method.
All shipping fees are shown before you complete your purchase.
Tracking
Tracking details will be provided via email once your order has been dispatched, where available.
Customs, Duties & Taxes (Australia)
Orders shipped to Australia may be subject to customs processing.
For orders under AUD $1,000, no import duties are typically charged.
Play Armour is not responsible for any delays caused by customs clearance.
Delivery Issues
Please ensure your shipping address is entered correctly at checkout.
Play Armour is not responsible for delivery delays or issues caused by:
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Incorrect or incomplete address details
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Courier delays
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Customs processing
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Events outside our reasonable control
Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us within 7 days of delivery with your order number and clear photos so we can assist.
Contact Us
For shipping enquiries, please contact: